Responsible Gaming
Our Commitment to Your Wellbeing
Gaming Should Be Entertainment
At 42 Chelsea Street, we believe that casino gaming should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. If you find yourself gambling to recover losses or relying on gambling income, it's time to seek help.
Please gamble responsibly and within your means. Set limits you can afford to lose and stick to them.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your jurisdiction in New Zealand) to access our services. We take age verification seriously and reserve the right to request proof of age at any time.
Warning Signs of Problem Gambling
Do any of these apply to you? If so, problem gambling may be developing:
- Chasing losses by gambling more to try to recover money you've lost
- Gambling with money needed for essentials like rent, bills, or food
- Hiding gambling activities from family, friends, or partners
- Spending more time and money on gambling than intended
- Feeling anxious, irritable, or restless when trying to cut back
- Gambling to escape problems, stress, or negative emotions
- Lying about the amount of time or money spent gambling
- Borrowing money to gamble or cover gambling losses
- Neglecting work, study, family, or social relationships due to gambling
- Feeling a need to gamble with increasing amounts for the same excitement
If you recognise any of these signs in your own behaviour, please reach out for support immediately.
Self-Help Tools
We offer several tools to help you stay in control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period
- Loss Limits: Set a limit on the maximum amount you're willing to lose
- Reality Checks: Receive periodic reminders about how long and how much you've been gaming
- Self-Exclusion: Temporarily or permanently exclude yourself from our platform if you need a break
- Session Time Limits: Set automatic session time-outs to help manage your playing time
Contact our customer support team to activate any of these tools or for further assistance.
Support Organizations in New Zealand & Beyond
If you're struggling with problem gambling, help is available. Please reach out to one of these trusted organizations:
New Zealand
- Problem Gambling Foundation (PGF): Free support service for people affected by problem gambling
www.pgf.nz | Phone: 0800 664 262 (free, 24/7) - Samaritans: Emotional support available around the clock
www.samaritans.org.nz | Phone: 1800 726 666 - 1737 Suicide and Crisis Lifeline: Call or text 1737 anytime
www.1737.org.nz
International Support
- GamCare (UK): www.gamcare.org.uk
- GamStop (UK): www.gamstop.co.uk
- Gambling Help Online (Australia): www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (USA): www.ncpgambling.org
- Bundeszentrale für gesundheitliche Aufklärung (Germany): Problem gambling information and support resources
Take Action Today
If you or someone you know is struggling with problem gambling, please seek help immediately. There is no shame in reaching out—support services are confidential, professional, and available to you.
Contact the Problem Gambling Foundation on 0800 664 262 (free call, 24/7) or visit their website at www.pgf.nz.
Your wellbeing matters. Help is just one call away.